Terms and regulations | kwiaty online warszawa

Terms and regulations

Prices

Current prices are shown below each picture and the picture represents the medium size. Polish sales tax of 3% and a delivery charge will be added to the order.

Discount code

If you have received a Discount Code you are responsible for it. You can use the discount code for one purchase only. Please contact us if you have difficulties using the code.
Order confirmation
Confirmation of your order will be sent to you by email. You may also receive an order confirmation by calling Mandragora at +48 22 609 21 58 or send an email to mandragora@kwiaty-warszawa.pl

Delivery times

Mandragora delivers flowers within 24 hours. Flowers with gifts are delivered within 48 hours. Gifts and Gourmet baskets are delivered by courier mail and delivery time depends on the service provider (usually next business day). Detailed delivery information is provided in Delivery Times section. 
For orders placed before 14:00 pm  Monday-Friday and 12:00pm on Saturdays your floral gift will be delivered on the same day throughout the country. Mandragora cannot guarantee deliveries on public holidays. The florist may choose to deliver the flowers the day before or the following weekday for order requested to be delivered on Sundays or public holidays. The time of delivery may vary as the florists have different agreements with their delivery companies.

Delivery Conditions

The customer takes full responsibility that the recipient delivery information is complete and correct, and if there is a delay in the delivery due to incorrect or incomplete information provided by the customer, the order will not be refunded.  
When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbor. Depending on the weather the florist will decide whether or not to leave the flowers at the door.  Mandragora will not be responsible if the flowers are stolen and the order will not be refunded.  
If you did not instruct the florist to leave the flowers at the door or at the neighbor when you placed the order and the delivery is delayed, the order will not be refunded.  
If you do not indicate to have the flowers left on the door or with a neighbor when you place the order, the florist will contact the recipient to arrange redelivery.

Mode of delivery

The flowers will be delivered to the recipient by florist courier, except in a few small islands and villages where the only possible mode of delivery is to send them by bus and ferry.

International deliveries

We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. The orders are handled during business hours.

Products

Actual flowers may vary depending on availability in certain regions. Pictures of extra items (i.e. vase, greeting card) represent the type of product available and the actual item delivered by the florist may vary. Mandragora is entitled to make changes in delivered product according to our Substitution Policy. Mandragora can not guarantee product design for international orders.

Information Privacy

Mandragora handles all customer information as confidential. Mandragora will not provide customer information to third parties without the customers explicit consent. For more information read our Privacy Policy.

Payment and security

You have several payment options to choose from (see Payment Options), and security of payment via our website is of the highest order. As a company you have the option of paying by invoice. To be approved for payment by invoice, we will run a credit check when you make your first purchase. You must be at least 18 years old to place an order at Mandragora. The payment terms for invoices are 7 days. Mandragora is entitled to set a credit limit.

Corporate Identity Number

Payment methods by invoice require your Identity Number.

If you are not satisfied

Please contact the florist that delivered the flowers (look for the name on the wrapping paper or address label) with your complaint as soon as possible after delivery. If you have any further problems, please contact Mandragora.

Fraudulent orders

All acts of deception and fraudulent orders will be reported to the police.

Miscellaneous

Downloading any material from the website is at your own risk. Without prior written approval from Mandragora it is prohibited to use any material from this website.
We process e-mail and orders during our opening hours (Monday - Saturday 9 00 - 21 00 Sunday - 10 00 - 20 00)

Delivery terms

In Poland, the flowers delivered in 24 hours, and flowers with a gift for 48 hours.

Floral international orders will be delivered within 24 hours if the order is placed between the hours of 9 00 and 18.00.

Please note that the time indicated by your flower delivery times are approximate.

Mandragora not delivered flowers and gifts on holidays public holidays.

The following table shows the detailed information on the deadlines of both flowers and gifts all over the country and beyond its borders.

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